Website information
Privacy Policy
How information is handled when you browse this site, contact us or enquire about locksmith services.
Last updated: 14 October 2026
1. Responsibility for your information
We are Trophy A2Z Secure Locks. This policy explains what happens to personal information when you visit www.trophya2zsecurelocks.co.uk, ask us a question or enquire about locksmith work. We decide how enquiry and customer details are used for our business.
For privacy enquiries, use our contact form, telephone 01753 709 725 or write to Trophy A2Z Secure Locks, 1A, The Parade, The Broadway, Farnham Common, Slough SL2 3QJ. Please identify the enquiry or record concerned, without sending more personal information than necessary. This notice covers our handling of information; external providers have their own responsibilities and notices for their services.
2. Information we receive
Details supplied in an enquiry
The form on this site asks for a name and telephone number as required fields. It also provides fields for an email address, the service required and a written enquiry. A message may include a postcode, property address, door or window description and information about the fault. The form includes human verification. If required information or verification is missing, it may not be possible to send it.
Calling can provide similar contact and job details, together with the contents of subsequent correspondence. If a visit is arranged, relevant records may include the service location, access arrangements, the person approving the work, the agreed scope, charges and follow-up matters. Only provide information needed for the enquiry. Do not enter payment-card details, passwords, alarm codes or unnecessary identity documents into this general form.
Details about other people
A landlord, occupier, agent or business representative may contact us for someone else. We may then receive the relevant person’s name, contact details and role in the job. Make sure you are entitled to share that information, and make this notice available to the person where appropriate. Authority to approve access or a lock change may need to be established separately from the initial enquiry.
Technical information
Requests for a page, form or map disclose technical information to the relevant service provider, such as an IP address, browser information, request time and the resource being requested. Verification can also use technical signals to help distinguish a person from automated abuse. These connections can take place before you send an enquiry.
Our own code stores your Accept or Decline cookie choice with a timestamp for up to 180 days. It does not put form answers into that preference. The website has no customer login or payment checkout and adds no separate analytics or advertising script. External services may have additional processing, described below and in the cookie policy.
3. Uses of information and lawful bases
Information is used for the purpose relevant to your interaction. The lawful basis is selected for that purpose, rather than treating every visit or enquiry as consent.
| Purpose | Information involved | Relevant basis |
|---|---|---|
| Responding to a requested quote or proposed job | Contact details, property information, requested service and messages | Taking steps at your request before a contract; legitimate interests where replying to a general enquiry or an organisation’s representative is not covered by that basis |
| Organising and carrying out agreed services | Job and contact details, approvals, arrangements and agreed charges | Performance of a contract with you, or legitimate interests in coordinating an authorised representative where applicable |
| Required record keeping and responding to valid legal requests | The records relevant to the particular requirement | Legal obligation where a duty applies |
| Resolving complaints, handling claims and protecting services | Relevant correspondence, job information and security records | Legitimate interests in managing disputes and preventing misuse; legal obligation where applicable |
Our legitimate interests include answering business enquiries, coordinating work with the appropriate person, addressing problems and protecting the service against abuse. Reliance on those interests requires consideration of the impact on you and your reasonable expectations. You can object, as explained below.
If a separate activity requires consent, that consent needs to be requested for the activity concerned and can be withdrawn. Sending a locksmith enquiry is not permission to enrol you in unrelated marketing. The cookie banner offers Accept and Decline for optional first-party cookies; no such analytics or advertising cookies are currently set by our code. Your choice can be changed through Cookie settings in the footer.
You do not have to send an enquiry to read the website. Without sufficient contact and job details, we may be unable to reply, prepare a useful quote or arrange the requested work. The site does not make automated decisions about service eligibility, issue an automatic final quote or accept a booking without further agreement.
4. The form, verification and map
Jotform
The enquiry form you see on our home, about, contact, quote and services pages is hosted by Jotform (form 262661331050345). Your browser connects to Jotform when the form loads, before you submit anything and regardless of your choice on our cookie banner. If you send an enquiry, Jotform processes the information through the form setup used for our enquiries.
Jotform displays the fields, checks the information entered and handles submission. The form includes a page-URL feature intended to record which page an enquiry came from. Jotform’s privacy policy explains how it handles responses and technical information. You can ask us about a particular enquiry or how we used a response.
Google reCAPTCHA
The public form includes Google reCAPTCHA to help distinguish human enquiries from automated abuse. Google may process browser and other technical signals when that feature operates. Completing verification may be required for submission. See Google’s reCAPTCHA information, privacy policy and terms.
Google Maps
Our contact page shows our location through an embedded Google Map. Your browser may wait to load it until you scroll towards it. The map is not controlled by the first-party cookie choice. When it loads, Google receives the request and related technical information; your browser and Google account settings may affect the interaction. Opening the map takes you to Google’s service.
Other recipients
Information may be available to people authorised to handle enquiries, arrange services and carry out the work, and to providers supporting hosting, forms and administration. A relevant record may also be disclosed to advisers, insurers or authorities when needed for a specific claim, obligation or dispute. Access and sharing should be limited to information relevant to that purpose.
The website does not publish your form response for other visitors to read. Ask us if you want details of the recipients relevant to a particular enquiry or job. Services reached through external links have their own information-handling arrangements.
Processing outside the United Kingdom
Service providers can use infrastructure or support resources in other countries. The applicable location and safeguards depend on the provider and account configuration. Where a restricted international transfer is made on our behalf, an appropriate mechanism is required, such as an applicable adequacy arrangement or approved contractual protection. Contact us to ask about the arrangements relevant to your information and how to obtain details of applicable safeguards. This policy does not promise UK-only processing.
5. Retention and security
There is no single retention period that fits every record. The purpose, status of the enquiry and applicable obligations determine how long information is needed. The following criteria describe that approach.
| Record type | Retention considerations |
|---|---|
| An enquiry or unaccepted quote | Time needed to answer, deal with reasonable follow-up and resolve outstanding questions; whether a continuing purpose remains |
| Completed or ongoing work | Service delivery, relevant follow-up, applicable accounting duties and a proportionate period for handling claims |
| Complaints and rights requests | Resolution, documenting the outcome and any legal requirement to retain relevant material |
| Provider logs and form records | Provider practices, account settings and the purpose of the record; enquire about a specific submission where needed |
| Cookie preference | A local Accept or Decline choice and timestamp recognised for up to 180 days, removed on a later visit when it has expired |
Information should be reviewed and removed or anonymised when the relevant need ends. A live dispute or legal requirement can justify keeping the necessary records longer. Provider backups may have their own deletion cycles. Contact us for the retention criteria applied to information about you.
Access should be limited to authorised people and providers with a relevant purpose. No internet service can guarantee complete security. If you accidentally submit confidential access information, tell us promptly without repeating it unnecessarily. Keep general form messages focused on the nature of the job.
6. Your choices, rights and complaints
Subject to the conditions that apply to each right, you can ask for access to your personal information, correction of errors, erasure, restriction of processing or a portable copy where portability applies. If consent is the basis for processing, you may withdraw it without making earlier processing unlawful.
The right to object
You can object to processing based on legitimate interests, explaining your circumstances. The objection must be considered alongside any lawful grounds for continuing. You may object to direct marketing at any time. The cookie preference does not remove these rights.
Send requests through the contact form or use the postal contact in section 1. Include enough information to locate the relevant record. We may need proportionate identity information or clarification before responding. We will explain any applicable reason why a request cannot be met in full or why more time is needed.
You can raise a privacy concern with us directly. You may also complain to the UK Information Commissioner’s Office without our permission. The ICO complaints service provides current contact options and guidance.
7. Children, links and policy changes
This website is intended for people enquiring about property services and is not designed to collect information from children. If you believe a child’s information was submitted unintentionally, contact us so the matter can be considered.
Provider websites and services linked from this notice operate under their own policies. Features and account arrangements can change, so this notice may be updated to reflect changes in the site or our handling of information. The date at the top identifies this version. Read the Cookie Policy for the cookie choice, embedded services and browser controls.